Tell us about your purchase

Web purchase requests are reviewed by BiteTrack. Apple purchases must be requested directly from Apple.

Paid through the App Store?

Apple controls the payment and refund decision.

Request from Apple

Do not fill this out:

Purchase email Where did you purchase?

Invoice or transaction ID Optional

Purchase date Optional

Reason for request What happened?

Never send card details or passwords. We only need the email and receipt information associated with the purchase.

Submitting this form does not cancel your subscription and does not guarantee a refund. Eligibility depends on the payment provider, purchase details, and applicable law.